PRESENTATION

CQI: A Data-Driven Journey to Continuous Improvement

Friday, December 5 | 10:30 AM - 11:30 AM

In order to identify an area for improvement for a specific program or an organization, a continuous quality improvement (CQI) process should be embedded in the culture of the organization. This data-driven process can help support a culture of continuous improvement within all levels of the organization which leads to an understanding of current performance and identifying where improvements are needed. Those improvements can lead to improved outcomes for the people being served as well as sustainable business practices. In support of the theme a Data-Driven Decision Making, this session will explore the importance of a CQI process within an organization and how having a systematic approach to identifying the processes and outcomes of a program or set of practices through regular data collection and the application of change strategies can lead to improvements in organizational performance, sustainability, and outcomes. Participants will be provided with practical examples and situations that they can utilize and implement within their organization's CQI system.

Learning Objectives: 

• Understand the importance of data in CQI and organizational sustainability.
• Identify at least three types of data to measure and learn how to review and analyze the data. 
• Gain knowledge of the key components of a CQI system.

About the Presenter

Theresa Lindberg, MSC, LPC, is the Managing Director of Child & Youth Services at CARF International and has over 14 years of experience in the mental health and child welfare fields. She is a Licensed Professional Counselor in the state of Arizona and has worked with children and families throughout her career. She has presented at several conferences including Child Welfare League of America, Texas Alliance of Child and Family Services, and Youth Empowerment Summit on various topics related to quality services for children and families. Prior to joining CARF as a Resource Specialist in 2021, Theresa worked in various roles at a community mental health agency in Southern Arizona that focused on working with children and families.